Last Updated: 01 October 2025

Welcome to Trusted TeleCare (“we,” “us,” “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when you use our website and telehealth services.

By accessing or using Trusted TeleCare, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect information to provide safe, effective, and personalized care. This includes:

A. Personal Information

• Name, date of birth, gender, address, email address, and phone number
• Account credentials (username, password)
• Payment and billing information (if applicable)

B. Health Information

• Medical history, symptoms, medications, and treatment preferences
• Information shared during telehealth consultations or through forms

C. Technical Information

• IP address, browser type, device information, and operating system
• Website usage data, including pages visited and time spent on the site

D. Communication Data

• Emails, messages, or chat interactions between you and our care team

2. How We Use Your Information

We use your information to:

• Provide telehealth consultations and treatment recommendations
• Process payments and manage your account
• Communicate with you regarding appointments, updates, and follow-ups
• Improve our services, website functionality, and user experience
• Ensure compliance with applicable healthcare, privacy, and data protection laws
• Maintain security and prevent fraud or misuse

3. How We Share Your Information

We do not sell your personal information.
However, we may share data in the following cases:

• With Healthcare Providers: To deliver personalized medical care.
• With Service Providers: For secure payment processing, hosting, or support.
• For Legal or Compliance Reasons: If required by law, regulation, subpoena, or court order.
• With Your Consent: When you authorize sharing with another provider or service.

All third-party partners are required to maintain strict confidentiality and comply with HIPAA (Health Insurance Portability and Accountability Act) or equivalent data protection standards.

4. Data Security

We implement administrative, technical, and physical safeguards to protect your data.
This includes:

• SSL encryption for data transmission
• Secure servers and firewalls
• Limited staff access to sensitive information

While we strive for the highest level of security, no system can be guaranteed 100% secure.

5. Your Rights

You have the right to:

• Access and obtain a copy of your personal or health information
• Request correction of inaccurate or incomplete data
• Request deletion of your information (as allowed by law)
• Withdraw consent for non-essential communications

To exercise these rights, please contact us at info@trustedtelecare.com

6. Cookies and Tracking Technologies

Our website uses cookies and similar tools to:

• Improve site performance and user experience
• Analyze traffic and visitor behavior
• Remember user preferences

You can adjust your browser settings to refuse cookies; however, this may affect website functionality.

7. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of those external websites. Please review their privacy policies before providing any personal information.

8. Telehealth Services and Protected Health Information (PHI)

Trusted TeleCare complies with HIPAA and other applicable privacy laws.
Any medical or health-related information you share through our platform is considered Protected Health Information (PHI) and is handled with the highest level of confidentiality and security.

9. Children’s Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect or process data from children under 18. If you believe a minor has provided personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services means you accept the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your information, please contact us:

Trusted TeleCare
Email: info@trustedtelecare.com